Voice biometrics persons
You can enroll three types of people in the voice biometrics system: customers, employees, and targets.
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Customers: a customer is verified against a single voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model, created during enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call..
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Employees: an employee is verified against a single voiceprint model, created during enrollment.
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Targets: a target is a person of interest to an organization. The identity of a target is not required. However, the voice of the target is known and the organization needs to know if the target contacts them, such as for a fraudulent transaction. You group voiceprint models into a collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality. for the purpose of detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call.. A collection of target voiceprint models is part of a watch list List that contains one of more voiceprints of people who are of particular interest to an enterprise..