Line ID (Trading only) search
Search for interactions based on the identifier of the line or trunk on the switch that was used to place or receive the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..
Where to find
From Advanced Search, select Trading.
Field Information
To select how you would like to search, use the drop-down list box. Select from:
-
Less than: returns interactions with a value below the value you supply.
-
Between: returns interactions with a value between the two values you supply.
-
More than: returns interactions with a value above the value you supply.
-
Equal: returns interactions with a value matching the value you supply.
-
Not equal: returns interactions with a value other than the value you supply.
Usage notes
Line ID is a generic name; the specific integration in use determines how the Line ID maps to a specific field depends. Not used for all integrations.