Line Name (Trading only) search
Search for interactions based on the name of the line or trunk on the switch that was used to place or receive the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..
Where to find
From Advanced Search, select Trading.
Field Information
Enter the name of the line you want to include in the search results.
Usage notes
Line Name is a generic name; the specific integration in use determines how the Line Name maps to a specific field. Not used for all integrations.