Manual enrollment
Manual enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call. provides you with the ability to enroll one person as a time using the Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework. application. Any person, whether customer, employee, or target, can be enrolled manually.
Just as in automatic enrollment, manual enrollment requires a unique identifier and an interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. containing the voice of the person.
Manual enrollment does not use Recorder Analytics Rules. The process of creating a voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model by manual enrollment is to:
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Use the Risk Management application to search for and replay interactions with samples of the voice of the person.
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Add the voice sample from the interaction to a voiceprint model of the person.
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If you have the Approve/Unapprove Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. for Enrollment role privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access., approve the interaction for use with the voiceprint model. The system uses the interaction, along with a unique identifier, to create a unique voiceprint model. If model creation is successful, the system informs you.
In addition to creating voiceprint models, you can use the same process to improve an existing model until it is fully trained.