Recorder Real-Time Speech Analytics Summary object

The Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Summary object provides the following performance counters to track overall activity.

Name	Description	Notes
Audio Processed	Sum of the audio, in seconds, streamed and processed by the Real-Time Speech Analytics engine.	Total for all interactions combined.
Audio Processing Rate (sec/sec)	Rate in number of seconds of audio per second that Real-Time Speech Analytics processes audio.	Rate for all interactions combined.
Total Keywords Found	Sum of all keywords found by analytics rules for all recorded interactions.	Total for all interactions combined.
Keywords Found Rate (keywords/sec)	Rate in keywords per second that analytics rules match keywords in recorded audio.	Rate for all interactions combined.
Total Conditions Matched	Sum of all analytics rules conditions matched by Real-Time Speech Analytics.	Total for all interactions combined.
Conditions Matched Rate (conditions/sec)	Rate in conditions per second that analytics rules match conditions.	Rate for all interactions combined.
Total Calls Accepted	Sum of all interactions accepted by Real-Time Speech Analytics. Total Calls Accepted is equivalent to the sum of Total Calls Completed, Total Calls In Progress, and Total Calls Aborted.	A healthy system accepts all interactions.
Total Calls Not Accepted	Sum of all interactions not accepted by Real-Time Speech Analytics. Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. are not accepted in the following instances: Engines not properly initialized Real-Time Speech Analytics is overloaded (exceeded capacity).	A healthy system has a zero value.
Total Calls In Progress	Sum of all interactions currently in progress that Real-Time Speech Analytics is tracking. Total Calls In Progress is equivalent to Total Calls Accepted less Total Calls Completed less Total Calls Aborted.	A value of zero indicates no interactions in progress.
Total Calls Completed	Sum of all interactions where processing has been finished by Real-Time Speech Analytics. Completed means that the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. was accepted and fully processed by the Real-Time Speech Analytics engine (analysis did not stop due to errors). Total Calls Completed is equivalent to Total Calls Accepted less Total Calls In Progress less Total Calls Aborted.
Total Calls Aborted	Sum of all interactions initially accepted by Real-Time Speech Analytics, but where processing terminated due to an error. For example, if the system was unable to obtain audio from the Real-Time Analytics (RTA) Framework or was unable to start one of the audio streams on the engine. Total Calls Aborted is equivalent to Total Calls Accepted less Total Calls Completed less Total Calls In Progress.	A healthy system has a zero value.