Recorder Analytics Service Providers

The Recorder Analytics Service Providers object contains counters for monitoring the flow of data through the message queues that exist between the Provider and the Service.

The performance object contains an instance for every provider instance. Each instance is named after the Provider and the Provider Instance ID.

For example:

Realtime[IP_RECORDER]
Campaign[1]

The following counters are available in the Recorder Analytics Service Providers object.

Name	Description	Notes
Attribute Tag Messages	Number of Attribute tag result messages sent to the Provider Instance	Tracks both tags resulting from Analytics Rule Actions and implicit tags created automatically by Engines.
Attribute Tag Messages/sec	Rate of sending Attribute tag result messages to the Provider Instance	Rate version of the previous counter.
Audio Input (ms)	Total duration of audio received from the Provider Instance
Audio Input Rate (ms/sec)	Rate of receipt of audio from the Provider Instance	Rate version of the previous counter.
Audio Queue Idle Thread Count	Number of threads processing audio queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. currently idle	Track the queue used to transfer audio data messages to the Service. A single audio data message can contain a varying amount of data. The queue has one subqueue per INum, ensuring that the messages for each INum are always processed in order even if there are multiple threads processing in parallel (though only one thread is ever used per queue).
Audio Queue Size	Number of queued audio messages
Audio Queue Subqueue Count	Number of audio subqueues
Audio Queue Thread Count	Number of threads processing audio queue
Bookmark Event Messages	Number of bookmark event messages sent to the Provider Instance	Tracks bookmark events implicitly created by Engines; these events are the items visible in the Tags panel, available when replaying recorded interactions.
Bookmark Event Messages/sec	Rate of sending bookmark event messages to the Provider Instance	Rate version of the previous counter.
Call Starts	Number of call start messages received from the Provider Instance
Call Starts/sec	Rate of receipt of call starts from the Provider Instance	Rate version of the previous counter.
Call Stops	Number of call stop messages received from the Provider Instance
Call Stops/sec	Rate of receipt of call stops from the Provider Instance	Rate version of the previous counter.
Case Assign Messages	Number of case assignment messages sent to the Provider Instance	Tracks case assignment from Recorder Analytics Rules actions.
Case Assign Messages/sec	Rate of sending case assignment messages to the Provider Instance	Rate version of the previous counter.
Metadata Messages	Number of interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. metadata messages received from the Provider Instance	Tracks interaction metadata messages. Does not count start and stop messages.
Metadata Messages/sec	Rate of receipt of interaction metadata messages from the Provider Instance	Rate version of the previous counter.
Metadata Queue Idle Thread Count	Number of threads processing metadata queue currently idle	Track the queue used to transfer metadata messages to the Service. Metadata messages contain start/stop events and tagging. The queue has one subqueue per INum, ensuring that the messages for each INum are always processed in order even if there are multiple threads processing in parallel (though only one thread is ever used per queue).
Metadata Queue Size	Number of queued metadata messages
Metadata Queue Subqueue Count	Number of metadata subqueues
Metadata Queue Thread Count	Number of threads processing metadata queue
Processing Completed Messages	Number of Processing Complete notifications sent to the Provider Instance	Tracks processing completed messages from the Analytics Service.
Processing Completed Messages/sec	Rate of sending Processing Complete notifications to the Provider Instance	Rate version of the previous counter.
Satellite Tag Messages	Number of Satellite tag result messages sent to the Provider Instance	Tracks satellite tag messages sent implicitly by Engines. For example, satellite tag messages carry data used to display biometric information for interactions in Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework. search results.
Satellite Tag Messages/sec	Rate of sending Satellite tag result messages to the Provider Instance	Rate version of the previous counter.