Recorder Analytics Service Summary

Name	Description	Notes
Alerts Fired	Number of alert notifications raised	Tracks the number of Alert notifications fired to Foundation.
Alerts Fired/sec	Rate of firing of alert notifications	Rate version of the previous counter.
Alert failure count	Number of alert notifications that failed to be sent successfully	Track the queue used to send alert notifications. A single alert data message can contain a varying amount of data. The queue has one subqueue per INum, ensuring that the messages for each INum are always processed in order even if there are multiple threads processing in parallel (though only one thread is ever used per queue).
Alert failures/sec	Rate of failures for alert notifications
Alert Queue Idle Thread Count	Number of threads processing alert notification queue currently idle
Alert Queue Size	Number of queued alert notification messages
Alert Queue Subqueue Count	Number of alert notification subueues
Alert Queue Thread Count	Number of threads processing alert notification queue
Alert retries/sec	Rate of retries while sending alert notifications
Alert retry count	Number of alert notifications that had to be retried
Buffered Compressed Audio	Total duration of buffered compressed audio (milliseconds)	Tracks audio received from Providers, but not yet decompressed for passing to Engines. Remains close to zero for real-time analysis, but can be large when performing post-processing.
Buffered PCM (ms)	Total duration of buffered PCM audio (milliseconds)	Tracks the total amount of unread decompressed audio currently stored across all PCM buffers.
Call Starts	Number of call start messages received	Tracks call start messages from all Provider Instances.
Call Starts/sec	Rate of receipt of call start messages	Rate version of the previous counter.
Call Stops	Number of call stop messages received	Tracks call stop messages from all Provider Instances.
Call Stops/sec	Rate of receipt of call stop messages	Rate version of the previous counter.
Calls	Total number of interactions handled by Analytics Service	Tracks the overall number of interactions handled since the last restart.
Calls Being Analyzed	Number of interactions actively being analyzed within Analytics Service	Tracks interactions in the system with audio or engines still processing the interactions.
Calls In Progress	Number of interactions in progress within Analytics Service	Tracks interactions for which a Start has been received but not yet a Stop. Applies only to real-time interactions.
Calls Timed Out	Total number of interactions timed out	Tracks interactions that have timed out. A call is timed out after an hour if: It never receives a Start message. It has Stopped but has not received Processing Completed messages from every Engine.
Calls/sec	Rate of creation of new interactions within Analytics Service	Rate version of the Calls counter.
Engines	Number of engines active within Analytics Service
External URL POSTs sent	Number of HTTP POST messages sent to external URLs.	Tracks the number of External URL HTTP POST messages sent to external URLs.
External URL POSTs sent/sec	Rate of sending HTTP post messages to external URLs.	Rate version of the previous counter.
Overall Audio Data Input Rate (ms/sec)	Overall rate of input of audio data from Providers	Tracks the rate at which audio data is being added to the compressed buffers.
Overall Audio Data Output Rate (ms/sec)	Overall rate of output of audio data to Engines	Tracks the rate at which audio data is being decompressed and added to PCMBuffers.
PCM Buffers	Number of PCM buffers currently in use	Tracks PCM buffers in use. Each interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. has 1–2 buffers per engine processing it.
PCM Discard Rate (ms/sec)	Rate of discarding of PCM audio data from buffers (milliseconds of audio per second)	Rate version of the next counter.
PCM Discarded (ms)	Total duration of PCM audio discarded from buffers (milliseconds)	Tracks the total amount of PCM audio that was unread on buffers when they were discarded (due to an Engine deciding not to process any further audio without waiting for the end of the stream); total read + total discarded = total written.
PCM Read	Total duration of PCM audio read from buffers (milliseconds)	Tracks the total amount of PCM audio that has ever been read from PCM buffers.
PCM Read Rate (ms/sec)	Rate of reading of PCM audio data from buffers (milliseconds of audio per second)	Rate version of the previous counter.
PCM Write Rate (ms/sec)	Rate of writing of PCM audio data to buffers (milliseconds of audio per second)	Rate version of the next counter.
PCM Written (ms)	Total duration of PCM audio written to buffers (milliseconds)	Tracks the total amount of PCM audio that has ever been written to PCM buffers (this counter may count the same audio several times if there are multiple PCM buffers on a single interaction).
Provider Instances	Number of providers active within Analytics Service	Tracks active providers. There is one provider per enabled audio Capture Engine, plus one per active Campaign.
Realtime API connection count	Number of live, real-time API connections	Track the queue used to send real-time API messages, for example, the Real-time Transcription Stream feature (formerly referred to as Real-time Speech Transcription). A single data message can contain a varying amount of data. A single queue is used to transfer messages between threads (no parallel thread processing).
Realtime API queue/sec	Rate of addition of real-time API notifications to the queue
Realtime API queue count	Number of real-time API notifications that have been queued
Realtime API queue size	Number of queued, real-time API notifications
Realtime API send/sec	Rate of sending of real-time API notifications
Realtime API send count	Number of real-time API notifications that have been sent

Alerts Fired

Number of alert notifications raised

Tracks the number of Alert notifications fired to Foundation.

Alerts Fired/sec

Rate of firing of alert notifications

Rate version of the previous counter.

Alert failure count

Number of alert notifications that failed to be sent successfully

Track the queue used to send alert notifications. A single alert data message can contain a varying amount of data.

The queue has one subqueue per INum, ensuring that the messages for each INum are always processed in order even if there are multiple threads processing in parallel (though only one thread is ever used per queue).

Alert failures/sec

Rate of failures for alert notifications

Alert Queue Idle Thread Count

Number of threads processing alert notification queue currently idle

Alert Queue Size

Number of queued alert notification messages

Alert Queue Subqueue Count

Number of alert notification subueues

Alert Queue Thread Count

Number of threads processing alert notification queue

Alert retries/sec

Rate of retries while sending alert notifications

Alert retry count

Number of alert notifications that had to be retried

Buffered Compressed Audio

Total duration of buffered compressed audio (milliseconds)

Tracks audio received from Providers, but not yet decompressed for passing to Engines. Remains close to zero for real-time analysis, but can be large when performing post-processing.

Buffered PCM (ms)

Total duration of buffered PCM audio (milliseconds)

Tracks the total amount of unread decompressed audio currently stored across all PCM buffers.

Call Starts

Number of call start messages received

Tracks call start messages from all Provider Instances.

Call Starts/sec

Rate of receipt of call start messages

Rate version of the previous counter.

Call Stops

Number of call stop messages received

Tracks call stop messages from all Provider Instances.

Call Stops/sec

Rate of receipt of call stop messages

Rate version of the previous counter.

Calls

Total number of interactions handled by Analytics Service

Tracks the overall number of interactions handled since the last restart.

Calls Being Analyzed

Number of interactions actively being analyzed within Analytics Service

Tracks interactions in the system with audio or engines still processing the interactions.

Calls In Progress

Number of interactions in progress within Analytics Service

Tracks interactions for which a Start has been received but not yet a Stop. Applies only to real-time interactions.

Calls Timed Out

Total number of interactions timed out

Tracks interactions that have timed out. A call is timed out after an hour if:

It never receives a Start message.
It has Stopped but has not received Processing Completed messages from every Engine.

Calls/sec

Rate of creation of new interactions within Analytics Service

Rate version of the Calls counter.

Engines

Number of engines active within Analytics Service

External URL POSTs sent

Number of HTTP POST messages sent to external URLs.

Tracks the number of External URL HTTP POST messages sent to external URLs.

External URL POSTs sent/sec

Rate of sending HTTP post messages to external URLs.

Rate version of the previous counter.

Overall Audio Data Input Rate (ms/sec)

Overall rate of input of audio data from Providers

Tracks the rate at which audio data is being added to the compressed buffers.

Overall Audio Data Output Rate (ms/sec)

Overall rate of output of audio data to Engines

Tracks the rate at which audio data is being decompressed and added to PCMBuffers.

PCM Buffers

Number of PCM buffers currently in use

Tracks PCM buffers in use. Each interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. has 1–2 buffers per engine processing it.

PCM Discard Rate (ms/sec)

Rate of discarding of PCM audio data from buffers (milliseconds of audio per second)

Rate version of the next counter.

PCM Discarded (ms)

Total duration of PCM audio discarded from buffers (milliseconds)

Tracks the total amount of PCM audio that was unread on buffers when they were discarded (due to an Engine deciding not to process any further audio without waiting for the end of the stream); total read + total discarded = total written.

PCM Read

Total duration of PCM audio read from buffers (milliseconds)

Tracks the total amount of PCM audio that has ever been read from PCM buffers.

PCM Read Rate (ms/sec)

Rate of reading of PCM audio data from buffers (milliseconds of audio per second)

Rate version of the previous counter.

PCM Write Rate (ms/sec)

Rate of writing of PCM audio data to buffers (milliseconds of audio per second)

Rate version of the next counter.

PCM Written (ms)

Total duration of PCM audio written to buffers (milliseconds)

Tracks the total amount of PCM audio that has ever been written to PCM buffers (this counter may count the same audio several times if there are multiple PCM buffers on a single interaction).

Provider Instances

Number of providers active within Analytics Service

Tracks active providers. There is one provider per enabled audio Capture Engine, plus one per active Campaign.

Realtime API connection count

Number of live, real-time API connections

Track the queue used to send real-time API messages, for example, the Real-time Transcription Stream feature (formerly referred to as Real-time Speech Transcription). A single data message can contain a varying amount of data.

A single queue is used to transfer messages between threads (no parallel thread processing).

Realtime API queue/sec

Rate of addition of real-time API notifications to the queue

Realtime API queue count

Number of real-time API notifications that have been queued

Realtime API queue size

Number of queued, real-time API notifications

Realtime API send/sec

Rate of sending of real-time API notifications

Realtime API send count

Number of real-time API notifications that have been sent