The number of Streams currently in the AddPersonSent state. Typically, streams quickly transition to the AddAttributesSent state.

The number of Streams currently in the Connected state. Typically, streams quickly transition to the AddPersonSent state.

The number of Streams currently in the Initialising state. Typically, streams quickly transition to the Not Connected state.

The number of Streams currently in the NotConnected state. Typically, streams quickly transition to the Connected state, If they do not, verify that the Recorder Biometrics Service is running.

The number of Streams currently in the Streaming state. Typically, streams stay in this state for most the time.

The number of Streams currently in the StreamingComplete state.

The number of Streams currently in the StreamPersonModel state. Typically, streams quickly transition to the Streaming state.

The total number of Streams that were not processed as the information required to identify the party on the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. was not available in the metadata.

The total number of Streams that the Biometrics Service did need to process. Not wanted streams can occur, for example, when customer verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified. or watch list List that contains one of more voiceprints of people who are of particular interest to an enterprise. detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. is performed on the Other Party channel; therefore, the Employee channel is not processed.