Turret Name (Trading only) search
Search for interactions based on the name of the physical turret that was used to place or receive the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..
Where to find
From Advanced Search, select Trading.
Field Information
Enter the name of the turret to include recordings from that turret.