Types of voice biometric analysis

Two types of voice biometric processes exist: text dependent and text independent.

Text dependent (also known as active voice): Text dependent voice biometrics refers to a process in which a person repeats a known phrase during enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call.. For identification to occur, the person needs to repeat the same phrase during the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..
Text independent (also known as passive voice): Text independent voice biometrics refers to a process that uses a voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model to compare against a typical conversation with the speaker. The voiceprint model is a mathematical computation based on the speech of a person. Using the model, this process does not require the person speaking to repeat a known phrase.

Advantage of text-independent biometrics

The advantage of text-independent (passive voice) biometrics is that the person speaking does not have to change any behaviors for the process to work. The suite uses text-independent (passive voice biometrics) to analyze the voice of the person on the interaction.