Requesting and approving interaction replay with replay approval

Replay approval is a feature used primarily in compliance recording environments. When enabled, your organization has complete control over which members of your team can replay interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. media. Use replay approval as part of an enterprise strategy for customer data protection.

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