Remove legal hold from a case
Remove the legal hold status from a case when you no longer need to use the case for compliance or legal purposes.
An interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. can be removed from legal hold in three ways. First, by deleting it from a legal hold case. Second, by removing the legal hold status from a case. Third, by deleting the legal hold case. After the interaction is removed from legal hold:
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Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. are eligible for deletion based on the standard retention settings for interactions as defined on the archive drive as well as the days until deletion setting configured for each recycle bin A recycle bin is a special type of case that serves as a temporary location for interactions scheduled for deletion based on a period of days, known as 'days until deletion.' After the number of days expire, the system permanently deletes the interactions..
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If an interaction is not archived and is not in a recycle bin, the database retention of six months applies.
Before you begin
Access a case that is under legal hold.
Procedure
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On the right side of the page, open the workspace Area within an application window where the user interacts with the program. shortcut menu.
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Click
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If the case is
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If you do not have the role privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to
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To complete the