Pre-Defined Risk Management roles

If you have a license for the full Enterprise Suite, predefined roles contain a default set of privileges that combine the privileges required to use the Framework, Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics, Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework., and Recorder applications.

Pre-defined roles include:

Trader: Default role used for new employees, combines typical privileges for interactions, including My Interactions and the privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to access Risk Management for search and replay. By default, does not have access to Export Interactions Media, Evaluation, eLearning Product that provides hard and soft skills training, applicable for the entire employee life cycle (before, during, and after the hiring process), and includes training assessment and design tools., Performance Management, or Forecasting and Scheduling.
Risk Manager: Functions as the enterprise compliance or security officer, combines similar privileges for supervisory interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. tasks, including the ability to access Risk Management, search for interactions, and replay interactions. By default, does not have access to Export Interactions Media, Evaluation, eLearning, Performance Management, or Forecasting and Scheduling.
Administrator: Combines typical privileges from all Framework and Interactions and Analytics applications and for the Administrator role from Recorder applications. By default, does not have access to Export Interactions Media.

User Management Module that an administrator uses to create a profile for each employee in their organization. roles

When you go to the User Management module and select Roles Setup, you see the list of roles, including Agent, Trader, Risk Manager, and Administrator.