View a predefined view

The system provides you with a set of predefined views (predefined folders) to locate your evaluations or assessments easily. The search criteria of the predefined views is fixed and cannot be modified at any time.

Before you begin

Verify that the folder you want to access is assigned to your group and role in the Assignment Manager Interactions application that allows administrators to define user access permissions and scope of the Interactions and Analytics applications. application.

Procedure

In the Search workspace Area within an application window where the user interacts with the program., click Predefined Views.
From the list, click the predefined view you want to view.

For Assessment folders, if a contact The entire communication experience for a customer, from beginning to end. contains multiple interactions, only the first interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. of the contact is displayed in the folder. The other interactions can be accessed once you access the Assessment.