Work with the results set

When performing a search or accessing a folder, the system displays in the results set detailed information regarding the retrieved interactions, evaluations, or assessments. In addition, you can perform different actions on the returned items.

The columns displayed and the actions that can be performed depend on the search you performed or folder you accessed. It also depends on your privileges defined in the User Management Module that an administrator uses to create a profile for each employee in their organization. application.

Maximum number of items in results set

The system retrieves up to the maximum predefined number of items in your results set (default 2000, configurable).

The information icon is displayed if more items matching your folder or your search criteria exist in the database .

To view these items:

  • In searches, narrow your search criteria and search again

  • In folders, filter your folder

Results set columns

Play an interaction

Access items in the results set

Request replay approval

Refine the results set

Filter a folder

Change the results set columns

Download the results set

Assign an evaluation flag

Assign a contact flag

Perform an advanced search

Start a new search

Save a search