Reports overview
You can generate several types of reports while analyzing speech data. The reports are grouped in the My Exports workspace Area within an application window where the user interacts with the program.. In My Exports, you can view report details, export a report to an external file, or share the report with members of the enterprise.
You can filter the Exports List by project and report type.
In addition to My Exports, from Report you can also access the following reports:
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Advanced Analysis: with these on-demand web-based reports, you to change parameters interactively to obtain accurate interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. data. There are two analysis reports: Cross Correlation and Interaction Metrics Distribution.
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BI Reports: with the Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics reports, you can configure, generate, and schedule reports based on the data stored in the system. From this link, you can also access the Ad-hoc Reporting interface, which provides you with predefined templates to create custom reports.