A: and C: operator guidelines

There are specific guidelines for the A: and C: operators, which allow you to search for specific terms or phrases stated by the employee (agent) or customer.

Note the following about using these operators:

• These operators are only supported if Speaker Separation was activated in your system.

• Searches for a term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. spoken by the employee or customer also retrieve interactions in which the term is spoken during talk-over time, or interactions with non-separated audio where the speaker is unknown. Talk-over time is when the employee and the customer spoke at the same time.

• You can combine the A: and C: operators with all other operators available for text queries.

• You can use Speaker Separation operators in category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. term definitions. Interactions in which the respective speaker mentioned the term are associated with the category.

• You cannot use parenthesis after Speaker Separation operators (A: or C:). If you want to combine other operators with A: and C:, place the Speaker Separation operators before every operator.

  For example, this query is not valid:

  A:(close NEAR account)

  Replace this query with:

  A:close NEAR A:account

Related topics 

Operators

Operator best practices