Operator best practices

Adhere to general operator guidelines to enhance your search queries.

Some guidelines include the following:

Enter the operators AND, NOTIN, NEAR, [START], and [END] in uppercase only.

If you type any of these operators in lowercase (for example, and instead of AND), the application searches for them as for keywords.
You can enter terms or phrases for which you are searching in either uppercase or lowercase; these searches are not case-sensitive.
Avoid searching for frequently used words (for example, 'hello” or “yes”).

Widely used terms, by nature, do not point to specific issues. Therefore, interactions where these words are found receive a lower ranking Rating of a specific interaction in the search results in Speech Analytics, which is determined by the number of instances of the search term within the interaction, and the interaction’s individual score., which can prevent them from appearing in search results.
When using the plus (+) or minus (-) signs before the [START] or [END] operator, enclose the operator in parentheses.

For example, this query is not valid:

+[START:50]account

Replace this query with:

+([START:50]account)