Category data in the system

After you define categories and they start accumulating data, this data is integrated into the system and used by other applications.

Category results are synchronized with system databases when Published categories are modified or any category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. is deleted. Synchronizing category data with system databases allows suite-wide applications to access and use updated category results.

The maximum number of categories that can be created depends on deployment configurations.