Real-time operators
Real-time Operators enhance your category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. definitions by retrieving interactions that contain specific terms or phrases based on defined conditions.
|
Operator |
Description |
Example |
|---|---|---|
|
<Term A> NEAR <Term B> |
Retrieves interactions where the words before and after NEAR appear close to each other (0-3 words apart) |
pay NEAR bill |
|
“<phrase or compound word>” |
Retrieves interactions that have the exact phrase or compound word indicated within the double quotation marks (“”) |
“cancel my account” |