Term cloud view

The Term Cloud ( Term Cloud Enabled ) is displayed under Terms & Phrases.

The Term Cloud displays terms sorted by size and color in a cloud format. The bigger terms are closer to the center of the cloud, and the less important terms, depending on available space, are placed on the edges of the cloud.

The Size and Color of terms are significant, where:

Size: Represents the volume percentage of interactions that include the term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. for the specified time period. The larger the term, the more the interactions that include that term.
Color: Represents the relative change of the percentage of interactions that include the term for the specified time period. The color of the word indicates if the trend Feature in Speech and Text Analytics that helps users identify changes in customer communication with the contact center, understand any emerging tendencies, and pinpoint any significant events that may require close attention. is going up or down or if it has a high or low volatility.

Depending on the selected trend period (Recent Changes or Long-Term Volatility), the colors vary on the Term Cloud.