Term list view
The List View (
) shows term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. trends according to their absolute change value (Abs. Change).
Depending on the trend Feature in Speech and Text Analytics that helps users identify changes in customer communication with the contact center, understand any emerging tendencies, and pinpoint any significant events that may require close attention. analysis method that you select, you can view changes in terms that:
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Are happening now, compared with the last 3–4 weeks (Recent Changes).
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Have occurred during a selected time period, either 1, 3, 6, 9, or 12 months (Long-Term Volatility).
The meaning of each metric varies, depending on the analysis method.
Set context for trend discovery
Hide terms and phrases in Term Trends