Volume History

Use this page to view a history of your entered, and completed work.

Column	Description
Type	Type of event.
Time	Corresponding time an entry occurred.
Work Queue	Name of work queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time..
Managed	Indicates whether the data management adapter has been run in that instance. If the event is an arrival, this indicates if it has been converted into a volume for that work queue.