View workload volume history

When needed, you can view a history of your assigned and completed work.

Procedure

Go to My Home. Under My Tracking, select Volume History.

By default, this page is set to show all events, and all work queues for the current week.
Optional: Do one of the following to change your view:
- To view volume history by event type, select from the Type list.
- To view a specific work queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time., select from the Work Queue list.
- To view history for a specific period, use the Select Date Range icon.
- To refresh the data, select the Refresh icon.