Field Details
Configuration of CTI attribute fields is required for customer enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call. and verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified.. The information you configure is matched against CTI attributes for incoming interactions.
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For customers, the CTI attributes are used to identify the customer.
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For employees, any CTI attributes configured provide more employee-related information (if needed).
Field details
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Item |
Description |
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Create a new field. |
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Save changes made to currently selected field. |
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Remove field from system. Also removes field usage for any customers using the field for identification. |
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Display Label |
Text used to identify the field in the user interface when working with the field in Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.. Required. Enter any sequence of alphanumeric characters, including spaces and underscores. Default value: Blank |
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Name |
Name for the field as used by the suite for the attribute. Required. Enter any sequence of alphanumeric characters, including spaces and underscores. Default value: Blank |
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Person Type |
Determines the type of person (customer, target, or both) to which the field and its value applies. Required. For example, a DNIS with Customer selected can only be used when configuring customers in Risk Management. Default value: All cleared |
