Edit a field
Change the field if the name does not exactly match the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. attribute.
Procedure
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Go to Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.. Under Configure, select Fields.
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Click the name of the field that you want to edit in Configure Fields.
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In Field Details, edit the information as required.
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Click save
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