Access Risk Management fields configuration
To create fields used to identify customers on interactions and for customer voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model retrieval during verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified., use the Fields section of Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework., found under Configure.
Before you begin
In Multi-tenant Software as a Service (MT SaaS) environments, the Tenant Administrator configures all fields. Service Providers cannot configure fields in Risk Management.
Procedure
-
Go to Risk Management. Under Configure, select Fields.