Download interactions metadata from search results

You can download the metadata for the interactions displayed in your search results. The metadata are downloaded as a comma-separated values (CSV) file. Download metadata for analysis in a spreadsheet or import into another program for analysis.

Before you begin

Search for interactions to find at least one interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..

Procedure

Set the scope of the download:
- To limit the interactions included in the download (optional), use the Refine Results feature. Only interactions currently displayed are included.
- To limit the metadata included (optional), modify the columns. Only the metadata currently displayed are included.
On the right side of the page, open the workspace Area within an application window where the user interacts with the program. shortcut menu.
Select Download Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. Metadata. Depending on your browser type and configuration, you are provided with a file to download in CSV format. The file name is dasbiodetections.csv.
Save or open the file to your file system. You can then use the file as required.