Edit a person

You can change configuration details for a person. Details are fields, such as the name; you can also add an additional interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. attribute to identify the customer.

Procedure 

  1. Go to Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.. Under Configure, select the type of person you want to configure (Employees or Customers or Targets).

  2. Click the person you want to edit.

  3. Edit the details as required.

  4. Click save Save icon.

Related topics 

Working with people