Working with people

Every person for whom voice biometric detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. or verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified. is applied must first be entered into the system and configured. After you have successfully configured a person, you can engage with voice biometrics activities and tasks for that person.

About employees in Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework. and User Management Module that an administrator uses to create a profile for each employee in their organization.

It is important to note that the employees in Risk Management are based on the same entities as defined in User Management (Foundation). For tasks related to enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call. and voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model management, create and access the employee using Risk Management.

Most of the procedures below are the same for configuring an employee, a customer, or a target. The commands and user interface labels will reflect the type of person you are configuring, whether employees, customers, or targets.