Opt out a customer or employee

You can designate an employee or customer as being exempt from voice biometric verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified..

Procedure 

  1. Go to Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.. Under Configure, select the type of person you want to configure (Employees or Customers).

  2. Click the person you want to opt out from voice biometrics.

  3. Select Voiceprint Model.

  4. Click opt-out Opt out icon.

  5. From the confirmation dialog box, click Yes.

    The training status for the person changes to Opted Out and the person will be excluded from future voice biometric activity.

Related topics 

Working with people

Opt in a customer or employee