Opt in a customer or employee
You can reverse the opt-out status for any employee or customer that you have previously excluded from voice biometrics.
When you use opt in on a person:
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The customer or employee has voice biometric activity applied to interactions.
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The voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model of the customer or employee is retrained with previously approved audio segments (if any).
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All customers and employees in the system are opted in by default; only a person you have previously opted out requires use of this procedure.
Before you begin
Opt out a customer or employee
Procedure
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Go to Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.. Under Configure, select the type of person you want to configure (Employees or Customers).
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Click the person you want to opt in to voice biometrics that you have previously opted out.
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Select Voiceprint Model.
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Click opt in
.The training status changes to Untrained and the person is ready for enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call. activity.