Recorder Biometrics Post-Processing Interaction States

The Recorder Biometrics Post-Processing Interaction States object details post-processing interactions by processing state.

The object provides you with the performance counters listed in the table.

Name

Description

Post-Processing Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. in Initialized State

The number of post-processing interactions currently in the Initialized state. Interactions should quickly transition from the Initialized state to the Streaming state.

Post-Processing Interactions in Streaming State

The number of post-processing interactions currently in the Streaming state. Interactions should quickly transition from the Streaming state to the ServiceProcessing state.

Post-Processing Interactions in ServiceProcessing State

The number of post-processing interactions currently in the ServiceProcessing state. Interactions remain in this state as the Biometrics Library continues to process the audio.

Recorder Biometrics Real-time INum States

Voice Biometrics Engine performance objects