Remove a field

Remove a field when you no longer require it in the system.

When you remove a field, it is also removed automatically from any employees or customers configured to use it for identification.

You must also update all Identification Rules that use an attribute corresponding to the removed field, if any, since Identification Rules are not updated automatically.

Before you begin

Create at least one field.

Procedure

Go to Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.. Under Configure, select Fields.
Select a field in Configure Fields.
Click delete to remove it from the system.

A confirmation is displayed to verify the removal.
Click Yes.

The field is removed immediately from the field list and from any employees or customers using it for interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. identification.