Replay approval role permissions

Role permissions assigned in User Management Module that an administrator uses to create a profile for each employee in their organization. govern access to replay approval features. By default, replay approval is not enabled for any roles. Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework. does not show any replay approval features unless the role assigned to you enables the feature.

If you upgrade from a previous version of the suite and have not configured replay approval permissions, the default role permissions for the feature (disabled) apply to all roles.

If you configure roles to require replay approval, ensure you also configure the Replay Approver role. Otherwise, interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. replay is not possible.

Users with permission to define roles in User Management can find the permissions on the Roles Setup page. To access the Roles Setup page, select User Management from the main menu. Under Security, select Roles Setup. You can find replay approval privileges for each role in the General section of the Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. privileges. The following role permissions are required to use replay approval.

Replay Without Authorization
Determines whether a user with the role requires replay approval. Clear this privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to require a user with the role to obtain replay approval.
- When cleared, a user with the role requires approval to replay any interaction.
- When selected, a user with the role does not require replay approval. Selected is the default state, meaning a user with the role can replay any interactions to which the user has access.
Replay Approver
Determines whether a user with the role can approve and reject interaction replay for all users within the organizational scope. Select this privilege to designate a user with the role of approver, typically your compliance team.
- When cleared, a user with the role cannot approve or reject replay requests. Cleared is the default state.
- When selected, a user with the role is designated as an approver. An approver has permission to approve or deny replay requests for users in the organization and any subordinate organizations.