Reprocess interactions previously analyzed

Use the Biometrics Analysis Reprocessing condition to improve the voice biometrics results for both detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. and verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified. by reprocessing interactions previously analyzed.

Condition attribute: Biometrics Analysis Reprocessing

Condition values:
- Real-time: reprocesses interactions previously analyzed in real time.
- <Campaign name>: reprocesses interactions previously analyzed by a campaign. Select a specific campaign name that exists.
Use this condition to:
- Reprocess interactions analyzed in real time with different configuration parameters (as defined in your Recorder Analytics Rules). For example, the real-time analysis used 75 seconds of the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element., but you want to analyze the entire interaction on a server dedicated to detection and verification.
- Refine enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call. by selecting only interactions with a minimum verification score threshold, as defined by your organization. Then use the additional conditions shown to refine interactionselection by score.
- Find poorly performing voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. models where the analysis results are not satisfactory, such as low net speech or high saturation. Then use the additional conditions shown to refine interactionselection by analysis results.

Refine campaign conditions

Biometrics Detection Result: selects interactions for verification or detection reanalysis based on the previous analysis result, such as Found, Low Net Speech, High Saturation.
Biometrics Detection Score: selects interactions for detection reanalysis for targets only based on the score meeting a certain threshold defined by your organization.
Biometrics Detection Type: selects interactions for reanalysis based on the type of analysis initially performed, such as Customer Verification, target detection, or Employee Verification.
Biometrics Processed Time: selects interactions for verification or detection reanalysis that have been processed for a minimum amount of time as defined by your organization.