Reprocess interactions where initial analysis yields no result

Use the Biometrics Detection Result condition to reanalyze interactions where the previous analysis result for verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified. or detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. is not satisfactory.

Condition attribute: Biometrics Detection Result

Configure the value of the condition to locate analysis results indicating an issue with the analysis. For example, low net speech, high saturation, or not found.

Usage for reprocessing

The previous result could not find a voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model match and you have since retrained voiceprint models.
The real-time analysis found no results using a sample of the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. and you want to reanalyze the entire interaction on a server dedicated to detection and verification.