Unapprove a voiceprint model audio segment
Control the integrity of audio files used to train voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. models by marking a segment as unapproved when it uses an unacceptable audio source. An unapproved segment is excluded from the model, which is then retrained using any remaining approved audio. Unapproval of audio requires the Approve/Unapprove Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. for Enrollment privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. assigned to your role in User Management Module that an administrator uses to create a profile for each employee in their organization..
Before you begin
- .
-
Enroll the person by creating a voiceprint model. You can use manual enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call. (by searching existing interactions or by uploading audio from an external source) or automatic enrollment (by a Recorder Analytics Rule).
Procedure
-
Access the Voiceprint Model for the person whose model you need to update.
-
In the Audio Segments list, select the audio segment you want to unapprove.
-
Click unapprove
. The segment is retained in the system but removed from voiceprint model for the selected user.This option is available only to users with the role privilege of Approve/Unapprove Interactions for Enrollment.