Additional Suggestions
Additional Suggestions provide a list of words used within the same context of all the terms or themes Groups of expressions used in Speech and Text Analytics that help users understand what is happening in their calls, without the need to know what to look for in advance. currently in the search field. It is recommended that you use this list after adding all relevant terms from the auto-completion list and correlated concepts.
The Additional Suggestions tab appears at the bottom of the search field.
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Item |
Description |
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Bar on the right |
The bar on the right indicates the level of correlation between the suggested term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. and the terms in the search field. The most closely correlated terms appear at the top of the list. |
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Suggested terms |
Groups of synonyms and word stems. You can click the arrow next to it to collapse and expand the groups. Suggested terms can be:
You can click a phrase or a term to add it to the search field. |