Example: view terms used with cancel

You can gain insight into specific business issues by understanding which words are used with other words in interactions.

Scenario

You have recently received customer requests to cancel a specific service that you started offering in the past month. You want to understand more about why customers are canceling the service. Analyzing terms that are used in the same context as the term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. cancel can give insight on this issue.

Analyze which terms are used within the same context as cancel

In the Search Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. field, type: cancel canceling cancellation.
Click .
Note the following:
- Terms used within the same context as cancel, canceling, and cancellation include: “order canceled”, canceled, canceling, “network”, and months.
- Terms that are in neighboring term clusters include: “order”, contract, years, installation, days,and disconnected.
- One assumption is that cancel is used often with network. Therefore, it seems that there can be a business issue related to canceling a network program order.
To investigate this business issue further, add these terms to the search field. You can select a single term or a branch node to add a whole branch of term clusters.
- “network”
- “order”
- “order canceled”
- canceled
- cancelled
- canceling
- disconnected
- disconnect