Activate a Real-Time Speech Analytics Language Model

Before you begin 

• You can manually activate any Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Model that is uploaded to the system.

• You must have the Enterprise Manager > Language Model Management > Edit Real-Time Speech Notifications Language Models user privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to perform this procedure.

Procedure 

1. Click Recording Management > Recorder Analytics Rules > Real-Time Speech Analytics Models.

2. If necessary, in the Description column, click the small arrow to the immediate left of Language models to expand the list of available Real-Time Speech Analytics Models. The expanded list shows all models currently uploaded to the system.

3. Click the Real-Time Speech Analytics Model version that you want to activate to highlight it.

4. Click Edit.

5. Select the Active check box.

6. Save.

   The system begins the process of distributing the Real-Time Speech Analytics Model on the network to the appropriate servers.

   It can take a few minutes for the Real-Time Speech Analytics Model to be distributed to the servers. The amount of time it takes to distribute the Real-Time Speech Analytics Model to the servers depends on the current level of congestion on the network and the other configuration changes currently being processed by the Enterprise Manager application.

Related topics 

Edit Language Model screen reference

Real-Time Speech Analytics Model Activation and Distribution