Real-Time Speech Analytics Model Activation and Distribution

A Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Model must be made active before it can be used by the Real-Time Speech Analytics feature.

When a Real-Time Speech Analytics Model is made active, the Enterprise Manager application distributes this Real-Time Speech Analytics Model on the network to every server that has an active Real-time Speech Engine server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. or an active Framework Applications Server role in the Data Center that provides the system’s core applications. It is a mandatory server role in the system and required for all packages. server role.

Once distributed to a server, the active model is the model used by the Real-Time Speech Analytics feature for interactions recorded by a server with an active Real-time Speech Engine server role.

When a version of a Real-Time Speech Analytics Model is made active, any other active version of that Real-Time Speech Analytics Model is automatically deactivated by the system. For example, if the en_US-8 model is active, and then the en_US-9 version is made active, the en_US-8 version is automatically deactivated.

You can make a Real-Time Speech Analytics Model active by manually activating it from the user interface of the Enterprise Manager application. You can manually activate the Real-Time Speech Analytics Model either at the time you upload it to the system or after you have uploaded it to the system.

You can have multiple language models active at the same time as long as each active language model Repository used with Speech Analytics and Real Time Speech Analytics that contains words for a specific language, where each word has its own phonetic representation (one or more words) and frequency grade, for the purpose of accurate word recognition and subsequently transcription. specifies a different language or vocabulary. You cannot have multiple language files active that specify the same language and vocabulary but differ only in version. For example, you can have the following three language models active at the same time:

English US version 1
English UK version 2
Spanish Spanish version 1

However, you cannot have these two language models active at the same time (language models that have the same language and vocabulary, but differ in version number):

English US version 1
English US version 2