Upload a Real-Time Speech Analytics Model
Before you begin
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The Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Model file that you want to upload must be available on your local hard drive or available at a network location that is accessible from the computer on which you are performing this procedure.
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You must have the Enterprise Manager > Language Model Management > Edit Real-Time Speech Notifications Language Models user privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to perform this procedure.
Procedure
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Click Recording Management > Recorder Analytics Rules > Real-Time Speech Analytics Models.
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Click Create.
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Complete these fields:
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Description - Enter a description for the model in this field.
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Active - Select this option to make the model you are uploading an active model.
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Click Browse. Browse to and select the Real-Time Speech Analytics Model you want to upload. Click Open to upload the file to the system.
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Tenant - This field appears only in a multi-tenant enabled environment. Select a specific tenant to associate to the language model Repository used with Speech Analytics and Real Time Speech Analytics that contains words for a specific language, where each word has its own phonetic representation (one or more words) and frequency grade, for the purpose of accurate word recognition and subsequently transcription. or select Shared. See the related information for more information about language models in a multi-tenant enabled environment.
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Save.
New Language Model screen reference
Uploading Real-Time Speech Analytics Models
Real-Time Speech Analytics Model Activation and Distribution
Real-Time Speech Analytics Model overview
Multi-tenant SaaS Provider Reference Guide