Uploading Real-Time Speech Analytics Models

You can upload a Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Model file to the system to store the model in the system.

You have the option to make the Real-Time Speech Analytics Model active at the time you upload it. You should make the Real-Time Speech Analytics Model active if you want the Real-Time Speech Analytics feature to use this Real-Time Speech Analytics Model to detect words or phrases in interactions.

You can upload (store) a maximum of five different versions of one Real-Time Speech Analytics Model to the system for the Real-Time Speech Analytics feature. For example, you can have five different versions of the English - US (en_US) model uploaded at the same time.

If you have multiple versions of a Real-Time Speech Analytics Model uploaded, only one of the versions can be active at any given time. When you make one version active, any other currently active version is automatically deactivated by the system.

If you have five different versions of a Real-Time Speech Analytics Model uploaded, and you upload a sixth version, the inactive model with the oldest uploaded date is automatically deleted from the system.

You can have multiple language models active at the same time as long as each active language model Repository used with Speech Analytics and Real Time Speech Analytics that contains words for a specific language, where each word has its own phonetic representation (one or more words) and frequency grade, for the purpose of accurate word recognition and subsequently transcription. specifies a different language or vocabulary. You cannot have multiple language files active that specify the same language and vocabulary but differ only in version. For example, you can have the following three language models active at the same time:

English US version 1
English UK version 2
Spanish Spanish version 1

However, you cannot have these two language models active at the same time (language models that have the same language and vocabulary, but differ in version number):

English US version 1
English US version 2