Player preferences
Under the Player Application that displays recorded interaction data in audio waveform format, which is a color-coded display of the voice energy levels of the employee and customer. The Player also provides metadata about the interaction. tab for Preferences, set your display settings and application behavior related to the Player application.
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Item |
Description |
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Consecutively plays all interactions that form a contact The entire communication experience for a customer, from beginning to end.. When this option is selected, playback begins with the selected interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. and plays through to the last interaction of the contact. |
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Display screen |
Provides the option to display recorded screens. |
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Display video |
Provides the option to display recorded video. |
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Play over telephone |
When this option is selected, interactions are played back over the phone by dialing an extension allocated for the playback. When this option is not selected, interactions are played back over speakers or headphones. |