When selected, indicates whether to display a column to the left of employee names in employee lists.

The column displays an icon for each employee. Colored icons indicate that the employee is logged in. Unavailable icons indicate that the employee is not logged in.

Specifies ascending or descending sort order for the display order of time records.

Specifies the frequency that adherence Measure used in Workforce Management (WFM) to determine how well an employee’s scheduled activities match their actual, real-time activities. information is automatically refreshed.

The setting No Auto-refresh disables the automatic refresh of adherence data on the calendar.

Example: 2 minutes

Specifies the frequency that information is automatically refreshed.

Example: 60 minutes

Note: Decreasing the time can have an adverse impact on system performance.

Schedule

When selected, unavailability events are shown in schedules.

When selected, time off events are shown in schedules.

When selected, net staffing is shown in graphical schedules.

Set the following three fields when Show Net Staffing in Graphical Schedules is selected:

Specifies the color to use to indicate net staffing surplus.
Default: Green

Specifies the color to use to indicate net staffing shortage.

Default: Red

Specifies the color to use to indicate that net staffing is neutral.
Default: Gray

Forecasting and Scheduling Calendar

On the Calendar, colors are displayed for the FTE Requirement statistic for each time interval when the Forecasted value is a defined percentage above or below the Required value.

The percentages are defined in Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface., under Hierarchies, and Organization Settings, in the Calendar Queue Ribbon Color Configuration section.

Specifies the color displayed for the FTE Requirement statistic when the Forecasted value is:

• Less than the percentage defined for the parameters: Contact queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. above requirements tolerance (%) and Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB). queue above requirements tolerance (%) and

• More than the percentage defined for the parameters: Contact queue below requirements tolerance (%) and Project queue below requirements tolerance (%).

Default: Green

Specifies the color displayed for the FTE Requirements statistic when the Forecasted value is equal to or higher than the percentage defined for the parameters: Contact queue above requirements tolerance (%) and Project queue above requirements tolerance (%).
Default: Blue

Specifies the color displayed for the FTE Requirements statistic when the Forecasted value is equal to or lower than the percentage defined for the parameters: Contact queue below requirements tolerance (%) and Project queue below requirements tolerance (%).
Default: Yellow