Configure customers
The configure customers page enables you to manage the customers for whom you need voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. models.
After accessing a specific customer, use the page to:
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Create, update, or remove the customer from Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.
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Manage the customer’s voiceprint model, which includes approving/disapproving audio segments to update the model training Semantic Intelligence (Si) process in Speech Analytics in which the system implements machine learning-based methods to extract and surface ontology-related items found in a sampling of transcribed interactions. status
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Review the audio clip(s) used to create the voiceprint model
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Exclude/include a customer for voice biometric analysis using the opt in/out feature