Configure employees
The configure employees page enables you to manage the employees for whom you need voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. models.
After accessing a specific employee, use the page to:
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Create, update, or remove the employee from Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.
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Manage the employee’s voiceprint model, which includes approving and disapproving audio segments to update the model training Semantic Intelligence (Si) process in Speech Analytics in which the system implements machine learning-based methods to extract and surface ontology-related items found in a sampling of transcribed interactions. status
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Review audio used to create the voiceprint model
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Exclude and include employees for voice biometric analysis using the opt in and opt out feature