Managing saved searches
Save criteria you use frequently for basic, advanced, or full text searches. Saved searches enable you to repeat searches without having to define the criteria for each search. Save searches can be private or public.
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If your privileges or scope change in User Management Module that an administrator uses to create a profile for each employee in their organization., search results change accordingly. Each search you run returns only interactions accessible to you at the time of the search.
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If you refine search results and then save your search, only the original search criteria are saved; the refinement criteria are not saved.
Saved searches are private or public
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My Searches: Private searches you have created that are visible only to you.
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Public Searches: Searches shared by others or you. Public searches are shared with all users in your assigned organization. The privileges assigned to each user profile in User Management determine whether a user can publish searches. If you cannot publish searches, and you are a member of a single organization, you can still use the public searches created by others in your assigned organization.
Action icons for searches
When you point to a search in the My Searches or Public Searches lists, icons display for the actions available to you. The icons available to you vary based on the search type and the privileges assigned to you.
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: View a tooltip that shows the saved search criteria
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