Archive interactions with potential targets

Use the Biometrics Detection Result condition to archive interactions where target detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. occurred, which is useful for case management in the future for fraud investigation.

If you created watch list List that contains one of more voiceprints of people who are of particular interest to an enterprise.s to detect targets, you can use Archive to store the interactions where the detection probability is relatively high. Use the archived interactions for case management by your security team.

Condition attribute: Biometrics Detection Result

Set the condition value to Watch List.

Refine campaign conditions

Biometrics Detection Score: selects interactions meeting a certain scoring threshold defined by your organization.
Biometrics Processed Time: selects interactions processed by voice biometrics for a minimum amount of time as defined by your organization.